1. Acceptance and authority
By creating an account, accessing a workspace, using a VueSend feature, sending a campaign, importing contacts or otherwise using the service, you agree to these Terms. If you use VueSend on behalf of a company, organization, client or other legal entity, you represent that you have authority to bind that entity.
If you do not agree to these Terms, the Privacy Policy, the Acceptable Use Policy or the Data Protection Addendum where applicable, you may not use VueSend.
2. The VueSend service
VueSend is a newsletter and marketing platform for creating email content, managing subscribers, building segments, publishing signup forms, tracking engagement, connecting sending domains, creating automations and measuring campaign performance.
Features may be released as beta, preview, test or early access functionality. Those features may change, be limited, or be removed while they are being developed.
3. Account registration and workspaces
You must provide accurate account information, keep login credentials secure and promptly update contact, billing and sender information when it changes. You are responsible for all activity in your account and workspaces, including activity by invited users, contractors, agencies and integrations.
You must use reasonable access controls, including strong passwords and appropriate workspace roles. VueSend may require identity, domain or sender verification before allowing production sending or higher sending limits.
4. Customer content and subscriber data
You retain ownership of the newsletters, designs, lists, segments, forms, templates, domains, subscriber records and other content you upload or create in VueSend. You grant VueSend the limited rights needed to host, process, transmit, display, secure, troubleshoot and improve the service.
You are responsible for the accuracy, legality, permissions and consent status of your subscriber data and content. You must not upload lists or content that you do not have the right to use.
5. Email, consent and sender obligations
You must comply with all laws and rules that apply to your messages, including GDPR, ePrivacy and PECR rules, CAN-SPAM, CASL, marketing consent rules, consumer protection rules and any local equivalents that apply to your audience.
Every marketing email must identify the sender, include accurate headers and routing information, include a lawful unsubscribe mechanism and honor unsubscribes, suppressions, complaints and opt-outs promptly.
6. Acceptable use
The Acceptable Use Policy is incorporated into these Terms. You may not use VueSend for spam, phishing, malware, deception, unlawful activity, abusive sending, list harvesting, unauthorized scraping, evasion of deliverability controls, or other activities that create legal, security, reputational or deliverability risk.
VueSend may throttle, pause, reject, quarantine, review, suspend or terminate sending if activity creates risk for recipients, networks, providers, VueSend or other customers.
7. Plans, fees and billing
Paid features, limits, add-ons and sending capacity may depend on the plan, order form, invoice or written agreement in effect for the workspace. Fees are due as stated at checkout, in the order form or on the invoice.
Unless a written agreement says otherwise, fees are exclusive of taxes, are non-refundable once a billing period or committed service has started, and may be suspended for non-payment. Plan limits may include contacts, seats, domains, emails, automations, forms, API usage, storage or premium features.
8. Domains, deliverability and third-party providers
You are responsible for configuring DNS records, sender identities, authentication records and branded tracking domains correctly. VueSend may provide recommended DNS values for SPF, DKIM, DMARC, return-path and tracking, but final DNS control remains with you or your DNS provider.
Deliverability depends on many factors outside VueSend control, including list quality, recipient behavior, mailbox providers, DNS propagation, content, spam complaints, bounces and sending reputation. VueSend does not guarantee inbox placement, revenue, open rates or deliverability outcomes.
9. AI-assisted and generated content
If VueSend provides AI-assisted writing, layout, segmentation, prediction or recommendation features, you remain responsible for reviewing outputs before use. AI outputs may be inaccurate, incomplete or unsuitable for your legal, brand or audience requirements.
You must not use AI-assisted features to create unlawful, deceptive, infringing, discriminatory or harmful content.
10. Intellectual property
VueSend and its software, interface, templates, systems, documentation, design, workflows, analytics models, infrastructure and branding are owned by VueSend or its licensors. These Terms do not transfer ownership of VueSend intellectual property to you.
You may use VueSend only as permitted by these Terms. You may not copy, reverse engineer, resell, sublicense, bypass access controls, remove proprietary notices or use VueSend to build a competing product except where mandatory law allows it.
11. Confidentiality and security
Each party may receive non-public business, technical, security, pricing, customer or product information from the other party. The receiving party must protect that information with reasonable care and use it only for the relationship under these Terms.
VueSend uses technical and organizational measures designed to protect the service, but no online service is perfectly secure. You must notify VueSend promptly at security@vuesend.com if you suspect unauthorized access, credential compromise or a security issue.
12. Service changes and availability
VueSend may update, improve, limit, replace or discontinue features to improve security, reliability, usability, compliance or product quality. Material changes will be handled in a commercially reasonable way.
The service may be unavailable due to maintenance, upgrades, third-party outages, DNS issues, network failures, abuse investigations, force majeure events or events outside VueSend reasonable control.
13. Suspension and termination
You may stop using VueSend at any time. VueSend may suspend or terminate access if you breach these Terms, create risk, fail to pay, violate the Acceptable Use Policy, misuse the service, provide false information, or if required by law or provider requirements.
After termination, VueSend may retain limited records as needed for billing, tax, security, compliance, abuse prevention, dispute handling, backups and legal obligations. Customer data deletion and return are governed by the Data Protection Addendum where it applies.
14. Disclaimers
VueSend is provided on an as-is and as-available basis to the maximum extent permitted by law. VueSend disclaims implied warranties of merchantability, fitness for a particular purpose, non-infringement, uninterrupted operation, error-free operation and guaranteed commercial results.
VueSend does not provide legal advice. You are responsible for determining whether your use of the service and your messages comply with applicable laws and industry rules.
15. Limitation of liability
To the maximum extent permitted by law, VueSend will not be liable for indirect, incidental, special, consequential, exemplary or punitive damages, lost profits, lost revenue, lost goodwill, lost data, business interruption or substitute services.
Unless a written agreement states otherwise, VueSend total liability arising out of or relating to the service is limited to the amounts paid by you to VueSend for the affected service during the three months before the event giving rise to the claim.
16. Indemnification
You will defend, indemnify and hold harmless VueSend from claims, losses, liabilities, damages, penalties, costs and expenses arising from your content, subscriber data, sending practices, breach of these Terms, violation of law, infringement claims related to your materials, or misuse of the service.
17. Governing law and disputes
Unless mandatory law requires otherwise or a written agreement states otherwise, these Terms are governed by Danish law without regard to conflict of law rules. Disputes will be handled by the competent courts in Copenhagen, Denmark.
18. Changes to these Terms
VueSend may update these Terms from time to time by posting an updated version and changing the last updated date. If changes are material, VueSend will use reasonable efforts to provide notice before they take effect unless immediate changes are needed for legal, security, abuse prevention or provider reasons.
19. Contact
Questions about these Terms can be sent to legal@vuesend.com. Abuse reports should be sent to abuse@vuesend.com. Security reports should be sent to security@vuesend.com.